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Case Study

Supporting Vulnerable Patients at an FQHC and PCMH

A Case Study with Family First Health

Family First Health, a Federally Qualified Health Center and Patient-Centered Medical Home in Pennsylvania, wanted to give their Medicare and dual-eligible patients more support between visits. But they didn’t have the staff capacity or complex infrastructure to manage a program.

Family First partnered with ChartSpan, a dedicated Chronic Care Management vendor, to launch a program that saw results in less than a year:

  • 58.4% of patients who answered the phone agreed to enroll

  • More than 600 quality assessments performed for 700 patients

  • 40+ patients connected to Social Determinant of Health resources

  • $211,975 in anticipated annual revenue for Family First

ChartSpan also supported Family First in maintaining their Patient-Centered Medical Home status. If you'd like to learn how CCM can help your FQHC or PCMH support patients and improve your quality performance, download the full case study.

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