Expanding Access:
How Care Management Helped One Specialty Clinic Offer a Care Line and Resources, 24/7
Arthritis Medical Clinic, a clinic specializing in rheumatological conditions in Southern California, offered their patients consistent support during office visits. But they lacked the staff to offer a 24/7 care line on evenings or weekends and to provide remote screenings and check-ins between appointments.
They addressed this challenge by partnering with ChartSpan, a care management organization. ChartSpan provided a fully staffed 24/7 care line, so patients could text or call whenever they had questions about their condition or concerns about their symptoms. ChartSpan was also able to:
They addressed this challenge by partnering with ChartSpan, a care management organization. ChartSpan provided a fully staffed 24/7 care line, so patients could text or call whenever they had questions about their condition or concerns about their symptoms. ChartSpan was also able to:
- Perform Activities of Daily Living, Durable Medical Equipment and other screenings to immediately address patients’ changing care needs
- Assist with medication refills
- Provide translation resources for inclusive care
- Alert Arthritis Medical Clinic of any health needs, helping to reduce preventable ER visits or hospitalizations
Want to learn more about how care management can help patients consistently engage with their specialty practice? Check out this case study between ChartSpan and Arthritis Medical Clinic.
